Return & Refund Policy

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:
First, you need to contact us, your item must be unused and in the same condition that you received it.
Your item needs to have the receipt or proof of purchase.
Second, the local warehouse return address will be provided when your return request is approved.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card(or original method of payment, PayPal).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping Cost

You will be responsible for paying for your own shipping costs for returning your item. Shipping cost are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us

If you have any questions about how to return your item to us, contact us via service@warmthone.com.